Customer Support At Care Quip we believe in transforming people’s lives for the better. Our goal is to support and empower the lives of those who are less able through innovative products and customer focused solutions, throughout the sale and post-sale process. Should there be a service, supply or product/warranty issue, Care Quip has an effective ‘Case’ system to resolve these issues promptly and effectively. You will need to log product, purchase and contact details, and upload photos if required, for our Customer Care Team to promptly assess and respond. A Case can be submitted to resolve an issue which can include one of the following: ORDER ISSUE Incomplete Item Incomplete or Short Supplied Order Incorrect Product Entered or Supplied PRICING ERROR Incorrect Pricing ORDER CANCELLATION & RETURNS Item to be Returned Cancelled Order Duplicate Order DELIVERY ISSUE Late Delivery Transport Damage WARRANTY Lodge a Warranty Claim ACCOUNT ISSUE Incorrect Account Details Submit a Case Frequently Asked Questions Can I purchase directly from Care Quip? If you are a mobility, healthcare or medical wholesaler, re-seller or pharmacy you can purchase directly from Care Quip. If you are a facility, hospital, clinic, community organisation or a member of the public please contact us and we can refer you to the closest or relevant dealer. How do I set up to purchase directly from Care Quip? If you are a mobility, healthcare or medical wholesaler, re-seller or pharmacy please contact us at [email protected] with your details and we will send you three forms to be individually signed and returned for processing: Account Application Form Directors Deed of Guarantee Terms and Conditions Once the account has been set up there are 3 COD transactions required before 30 day account terms are established. Can you refer me to a supplier for your product range? For aged care facilities, hospitals, clinics, community care organisations or for a private purchase please contact [email protected] and we can refer you to your closest or relevant dealer. How can I request a catalogue? Please click here where you will be directed to a Catalogue Request page. Our catalogues will only be supplied to new or existing wholesale customers. How do I request a price list? Care Quip will supply price lists to existing customers. Please click here to request a copy. How do I request a quote? The website has a quote function. On each product page there is a +QUOTE function that compiles the products you have expressed interest in. Once this request is submitted our Customer Care Team will send a quote to you promptly. Quotes will only be supplied to new or existing wholesale customers. Is there a minimum order quantity? Care Quip do not have minimum order quantities. Can I pay by credit card? Payments can be made with VISA and MasterCard. Standard credit card fees apply. How much freight will be charged for my order? Freight charges depend on the order size and delivery destination. Our Customer Care Team are happy to provide a quote prior to confirming your order. How do I report an issue with my order? If there is an issue with your order prior to despatch contact our Customer Care Quip Team on (02) 9714 1111 or email [email protected] to have this resolved. What delivery time-frames can I expect? We will despatch orders if placed before 1pm the same day. Sydney metro orders will be delivered the next day, regional and interstate capital cities 1-2 days. Remote areas 3-5 days. How do I report a Warranty Issue? To report a warranty issue you must submit a ‘Case’ request which provides us with details to resolve the issue. Click here to submit a Case. You will need to log product, purchase and contact details, and upload photos if required, for our Customer Care Team to promptly assess and respond. Does Care Quip provide equipment service? Care Quip do not service equipment outside the warranty period. Please contact our Customer Care Team who can recommend a technician or service provider in your area. Contact us on (02) 9714 1111 or email [email protected] Request a catalogue × How would you like to receive our catalogue? Catalogue Catalogue Option Download Mail me a catalogue Download Email Address * Checkboxes I agree to receive communications Mail me a catalogue First Name * Last Name * Company * Position * Address * Email * Checkboxes I agree to receive communications reCAPTCHA If you are human, leave this field blank. Send Request Insert/edit link Close Enter the destination URL URL Link Text Open link in a new tab Or link to existing content Search No search term specified. Showing recent items. Search or use up and down arrow keys to select an item. Cancel × Care Quip is a wholesaler and we distribute through pharmacies and medical, healthcare and mobility retailers. We do not sell directly to end-user clients. If your enquiry relates to an aged care facility, hospital or medical facility or for equipment for private or community use, please contact www.astrislifecare.com.au or contact Care Quip for your closest stockist. Enquiry for Product Name: Product ID: First Name * Last Name * Company * Email * Message Details * Checkboxes I agree to receive communications reCAPTCHA ENQUIRE NOW Enquiry × General Enquiry Care Quip is a wholesaler and we distribute through pharmacies and medical, healthcare and mobility retailers. We do not sell directly to end-user clients. If your enquiry relates to an aged care facility, hospital or medical facility or for equipment for private or community use, please contact www.astrislifecare.com.au or contact Care Quip for your closest stockist. Your name * Your email * Best number * Company * Your message * reCAPTCHA Submit
02 9714 1111