Care Quip Coronavirus Policy As an Essential Service provider Care Quip is open for business and our priority is to ensure our services remain uninterrupted. CONTINUITY OF SERVICE As a supplier of healthcare and medical equipment to essential service providers such as hospitals, facilities and pharmacies, and to clients with restricted mobility, Care Quip is open for business. Our priority is to ensure our services remain uninterrupted. We have enforced strict segregation policies to reduce any risk to our business operations. Our Customer Service and internal support staff continue to operate as per normal via email, phone and website enquiries Our Warehouse and delivery services continue to operate as per normal HEALTH & SAFETY The health, safety and well-being of our staff, customers, healthcare professionals, suppliers and communities are our highest priority. In response to the COVID-19 pandemic, we have increased our vigilance and implemented strict protocols and protective measures as detailed below: Showroom customers are strictly screened upon arrival and social distancing requirements are enforced. All visitor details and temperatures are recorded. Any visitors displaying flu-like symptoms, or if they have tested positive to or have been in contact with persons with COVID-19, or awaiting results from a COVID-19 test are refused entry. All our facilities are ‘hand-shake free zones’, and we have installed additional hand-sanitiser units for staff and any visitors. Each of our facilities are undergoing regular and professional cleaning. Staff who have been out of the country will be subject to 14 days self-isolation and required to work from home All Product Consultant’s vehicles and our offices have supplies of hand sanitiser and relevant PPE We are reducing the need for travel, including cancelling domestic and international business flights INVENTORY & SUPPLY There has been high demand on several products we sell. As an integral part of Australia’s healthcare equipment supply chain, we will remain open for business. We have large stock holdings in our warehouses to fulfill orders and to ensure the service we provide the Healthcare sector is not interrupted. PANDEMIC RESPONSE TEAM A Pandemic Response Team has been established and is meeting regularly to monitor developments, advice from Government and Health bodies and respond to the situation. A Business Contingency Plan has been established to ensure continuity of service to our customers and the Healthcare sector. Our staff are updated daily of any changes to our policy. We appreciate this situation is unprecedented and changing by the day. We will provide updates in the event of changes to our policies, however we also recommend you are guided by information provided by the Australian Government Department of Health https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert or by calling 1800 020 080. This phone service operates 24 hours a day, 7 days a week. In the meantime, please do not hesitate to contact your account representative or our Customer Care team for any further details. Care Quip Customer Care Team P 02 9714 1111 E [email protected] W www.carequip.com.au Publish Date 11 August 2020 Frequently Asked Questions What is Coronavirus disease (COVID-19)? Coronavirus disease (COVID-19) is an infectious disease caused by a new virus. The disease causes respiratory illness (like the flu) with symptoms such as a cough, fever, and in more severe cases, difficulty breathing. You can protect yourself by washing your hands frequently, avoiding touching your face, and avoiding close contact (1 meter or 3 feet) with people who are unwell. HOW IT SPREADS Coronavirus disease spreads primarily through contact with an infected person when they cough or sneeze. It also spreads when a person touches a surface or object that has the virus on it, then touches their eyes, nose, or mouth. Is Care Quip open for trading? Yes. As a supplier of healthcare and medical equipment to essential service providers through healthcare channels, facilities and pharmacies, and to clients with restricted mobility, Care Quip is open for business. Is Care Quip taking orders? Yes, we continue to take orders and deliver product. There has been high demand on several products we sell, however we have large stock holdings in our warehouses to fulfill orders and to ensure the service we provide the Healthcare sector is not interrupted. Is delivery still being offered? Our warehouse and delivery service continue to operate as per normal. There are protocols in place to ensure there is a ‘contactless’ service and pre-delivery screening is taking place. Further restrictions and social distancing requirements also apply. These will be discussed on each individual request. Is Care Quip still processing Case issues? Yes, this service continues. These will be discussed on each individual request. Is the Customer Care Team available to discuss product requirements on the phone? Absolutely! Phone and email are a great way to communicate directly with our Team. Email: [email protected] Phone: (02) 9714 1111 Website: www.carequip.com.au (for updates to our business operation) Request a catalogue × How would you like to receive our catalogue? Catalogue Catalogue Option Download Mail me a catalogue Download Email Address * Checkboxes I agree to receive communications Mail me a catalogue First Name * Last Name * Company * Position * Address * Email * Checkboxes I agree to receive communications reCAPTCHA If you are human, leave this field blank. Send Request Insert/edit link Close Enter the destination URL URL Link Text Open link in a new tab Or link to existing content Search No search term specified. Showing recent items. Search or use up and down arrow keys to select an item. Cancel × Care Quip is a wholesaler and we distribute through pharmacies and medical, healthcare and mobility retailers. We do not sell directly to end-user clients. If your enquiry relates to an aged care facility, hospital or medical facility or for equipment for private or community use, please contact www.astrislifecare.com.au or contact Care Quip for your closest stockist. Enquiry for Product Name: Product ID: First Name * Last Name * Company * Email * Message Details * Checkboxes I agree to receive communications reCAPTCHA ENQUIRE NOW Enquiry × General Enquiry Care Quip is a wholesaler and we distribute through pharmacies and medical, healthcare and mobility retailers. We do not sell directly to end-user clients. If your enquiry relates to an aged care facility, hospital or medical facility or for equipment for private or community use, please contact www.astrislifecare.com.au or contact Care Quip for your closest stockist. Your name * Your email * Best number * Company * Your message * reCAPTCHA Submit
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